Our jewelry is delicate and fragile

Items must be unworn, unwashed, and undamaged, with tags still attached. Once we receive the item, you will be given a store credit of the same price as the returned garment. Store credits are valid for 1 year from the date they were issued. If you wish to exchange for a different size or item, please request this on our Returns Portal and we will do our best to accommodate your request based on availability. If you have any questions please feel free to email our customer support at team@eliou-eliou.com.

We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to team@eliou-eliou.com to discuss possible options. Repairs will not be accepted after 365 days of its original order date.

Please follow our care guide for long lasting jewelry.

**Manufacturing faults DO NOT include: chipped, cracked or broken pearls, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.

Please note customers will not be refunded for initial shipping costs and are responsible for all related shipping fee's for their return. We regret that we cannot be held responsible for anything lost or damaged in transit.

International Returns

Please note that all international duties and taxes are non-refundable and included in your order's shipping cost when checking out. We are not responsible for any additional charges and our prices are not inclusive of any taxation or customs clearance charges you may be liable for on your package's entry into your country.

Please refer to your country's government website for more information. If you are not completely satisfied with your purchase, you may return your item(s) for store credit within 14 days of receiving. Items must be unworn, unwashed, and undamaged, with tags still attached. Once we receive the item, you will be given a store credit of the same price as the returned garment. Store credits are valid for 1 year from the date they were issued. If you wish to exchange for a different size or item, please include this information in your email request, and we will do our best to accommodate your request based on availability

Please note, we do not cover shipping costs for international returns or exchange orders. All customers are responsible for all duties and taxes related to their return or exchange. If you want to return or exchange your item, please e-mail team@eliou-eliou.com for an exchange form within 14 days of your order's arrival.

US Shipping

Once an item is shipped, we are no longer responsible for the order. Eliou is not liable for lost, damaged or stolen items. We do not refund packages lost in transit and are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.

International Shipping

All international duties and taxes are non-refundable and are included in your order's shipping cost when checking out.

Our prices are not inclusive of any taxation or customs clearance charges you may be liable for on your package's entry into your country. Please refer to your country's government website for more information.

éliou is a United States based company. Throughout your checkout process we offer both our local postal service (USPS) along with other international services like Fedex and DHL.  When an international order is placed and USPS is selected as your shipping option, please note once the parcel leaves the United States it is then transferred to your governments postal service. This means the USPS no longer receives status changes like a private service (FedEx, UPS, DHL) would. Once your parcel has reached the country from where the order was made we will no longer be able to provide status changes or tracking information.

Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Pieces may differ from photographs online and slight variations may occur due to the unique nature of each individual piece.

Once an item is shipped, we are no longer responsible for the order. We do not refund packages lost in transit and are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.

If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post.

Repairs will not be accepted after 365 days of its original order date.

Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. 

Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.

If you want to exchange a ring or clothing for different size, please e-mail team@eliou-eliou.com for an exchange form within 14 days from purchase. Please note, we don't cover shipping costs for exchange orders.

Discount codes are excluded from any collaborations that are launched on the site.